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"comment": "Thank you, Audrey, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Jackie, for your kind words! We're glad to hear that our staff made a positive impact and that you found the assistance helpful. Your recommendation means a lot to us!",
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"comment": "Staff are courteous and pleasant. A young gentleman there (sorry I didn't ask his name) was extremely knowledgeable and concerned about my loss of hearing. He optimized my hearing aid now I can understand speech. I highly recommend New Sound for your hearing improvement.",
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"comment": "Thank you, Velma! We're so glad to hear you had a positive experience with our superb staff at the Round Rock office. Your kind words about their friendliness and knowledge mean a lot to us!",
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"comment": "The staff at the Round Rock, Texas office are each one, superb! They are friendly, knowledgeable, helpful and more. It is a pleasure to go there."
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"comment": "Thank you, Dana, for your kind words! We're glad you found the testing helpful and appreciated the discussion about hearing aid options. Your feedback means a lot to us!",
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"comment": "Thank you, Connie! We're glad to hear that your appointment went smoothly and that John and Pam contributed to a stress-free experience. Your feedback is greatly appreciated!",
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"comment": "Thank you, Jim! We appreciate your kind words about our team and their efforts.",
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"comment": "Thank you, Stephen! We're glad to hear about your positive experience and that we could assist your mom with her hearing needs. Your kind words about our staff mean a lot to us.",
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"comment": "Thank you, Shengtian, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Maria, for taking the time to leave a review. We appreciate your feedback!",
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"comment": "Thank you, Tom! We're glad to hear you had an excellent experience with our staff and their thorough evaluation. Your feedback means a lot to us!",
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"comment": "Thank you, Coco! We appreciate your kind words and are glad you felt cared for. Your support means a lot to us!",
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"comment": "Thank you, Gail! We're glad to hear that you had a positive experience with our prompt appointments and personable staff. Your comfort with choosing New Sound for your hearing aids means a lot to us!",
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"comment": "Thank you, Monica, for taking the time to leave a review. Your feedback is appreciated!",
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"comment": "Thank you, Martha! We're so glad to hear that our team was able to provide the support you needed and that your visit made a real difference in your daily life. It's wonderful to know you're experiencing improvements and connecting better with your loved ones.",
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"comment": "Thank you, Hector, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Gwen! We appreciate your kind words and are glad to hear that you had a positive experience with our team.",
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"comment": "Thank you, Anthony, for taking the time to leave a review. We appreciate your support!",
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"comment": "Excellent service from Molly thrush\nYesterday",
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"comment": "Thank you for your 5-Star review, Louise Hrncir!",
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"comment": "Always a good experience in a very clean, professional setting at the New Sound in Round Rock!",
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"comment": "New Sound hearing is excellent! They always do a complete and thorough job and make sure all of my concerns are met. I highly recommend New Sound Hearing Aid Center!",
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"comment": "Very good at their job. Dr. Thrush is extremely outgoing. Knows her job. Great bedside manner so to speak. Patient Services Coordinator Pam Wallace greats you with a smile. You can tell even from under the ask. Today I had a vey hard time getting to my car because my legs gave out. Pam helped me get to the car, get in, then fold my walker up and put it in my car. This is why I drive 65 miles to this\nOff when there are closer ones",
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"comment": "Great service rep",
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"comment": "The staff is first rate and worked me in without an appointment. They cleaned my ears and hearing aids and tweaked my instrument. Molly remembered me and make me feel like an old friend. This is typical of the service I have experienced. She is the best.",
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"comment": "We have had to re-schedule because of conflicting family appointments and they were very hospitable and helped us out. The office staff is great, the Dr is awesome! She was able to get us a really good deal on our hearing aids and saved us a lot of $$$ for 3 hearing aids (1 for me, 2 for hubby). The main reason we came back to her when we needed new ones was because she didn\u2019t know us from Adam and we scheduled to have our hearing aids cleaned and looked at about 3 yrs ago. I was expecting to pay $65 for this service and when she said oh, no charge!\u201d, I knew we were coming back there for our next sets. Great people, smart, great bedside manner, you can\u2019t go wrong \ud83d\udc4d",
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"comment": "Thank you for your review, Kelli H!",
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"comment": "Molly is very attentive and helpful and listens to her patients and makes sure they are well taken care of.",
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"reviewReply": {
"comment": "Thank you for your review, Calvin!!",
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"comment": "I worked with Molly and Pam. They are both super people and very easy to work with.\nWe ended up having to call Starkey support and received help (through video chat). Dr. Burnet was able to make a few settings changes remotely. Then she walked us through how I can personally make the same kind of adjustments myself.\nAll in all,it was a very productive appointment. And Molly and Pam rate 10 stars out of 5!!!",
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"comment": "Thank you for your 5-Star review, cindy gaylord!",
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"comment": "Thank you for your 5-Star review, Betty Barr!",
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"comment": "Thank you for your 5-Star review, Tam Jones!",
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"comment": "Thank you for your 5-Star review, Ana Albarran!",
"updateTime": "2021-01-13T15:15:41.870010Z"
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"comment": "Thank you for your 5-Star review, Joe Reed!",
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"displayName": "Rick Cornelius"
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"reviewReply": {
"comment": "Thank you for your review, Rick Cornelius!",
"updateTime": "2021-01-18T21:05:12.479571Z"
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"comment": "Molly Thrush is GREAT! Best customer service from whole staff! Also the hearing aids are wonderful. I\u2019m hearing things I\u2019d forgotten existed.",
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"comment": "Thank you for your review, Stanley!",
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"comment": "Thank you for your review, Gayle!",
"updateTime": "2020-11-04T21:40:51.421517Z"
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"comment": "I've had extremely good luck with Molly Thrush and the staff at NewSound and would highly recommend their services to anyone with hearing problems. Their support and service of my hearing aids and other devices is very good.",
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"displayName": "William Torres"
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"comment": "Thank you for your review and recommendation, William!",
"updateTime": "2020-11-04T15:09:05.733731Z"
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"comment": "I had an awesome experience, I was treated very well and no waiting. They explained everything and welcomed question. They are evry professional and I would recommend this to everyone.",
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"comment": "Thank you for your 5-Star review, Jan!",
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"comment": "Thank you for your review, Darrell!",
"updateTime": "2020-11-03T20:29:23.688144Z"
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"comment": "On my second set of hearing aids with these folks. Not cheap but the quality is sure there over the cheaper hearing aids I had before from another place here in town. Molly is great to handle the technical side of things, Pam is very good to schedule and do reminders for your appointments. Always feel very welcome going in even in the days of COVID-19. My latest set is the Cadillac of hearing aids, has so many features I never even knew existed. I am older so I tend to have falls and these connect with my phone so when a fall is detected, it will contact my emergency contact to alert them. I can change settings with my phone so not having to remember how many button presses or which one it is. I did get the recharging ones, works well although don\u2019t seem to last long days but recharges fast. Probably the one thing I wished worked better but with my hearing, probably needs all the power it can get. Love these, would recommend to anyone.",
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"displayName": "Alicia Rowe"
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"reviewReply": {
"comment": "Thank you for your review, Alicia!",
"updateTime": "2020-11-03T20:28:18.606263Z"
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"displayName": "Debi Petersen"
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"reviewReply": {
"comment": "Thank you for your review, Debi!",
"updateTime": "2020-10-19T14:30:44.943325Z"
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"comment": "Excellent service. Highly recommend.",
"createTime": "2020-10-14T20:08:18.689682Z",
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"displayName": "Carol Ryan"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Carol!",
"updateTime": "2020-09-21T14:54:42.799264Z"
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"comment": "I was hesitant to have my hearing tested but Molly made everything so easy. She guided me each step of the way and put me very much at ease.\nCheck in was very easy and I was seen right at my appointment time. It's nice to know the staff took time to make my visit as enjoyable as possible. Highly recommend Molly and front staff.",
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"displayName": "Robert Riley"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review! We are so happy to hear your review of the Audible AI's - they are truly incredible.",
"updateTime": "2020-02-05T23:03:54.307986Z"
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"comment": "I had worn hearing aids for 8-10 years and upgraded to newer technologies about 5 years ago. I read about the new Audibel AI heating aids and went to New Sound Hearing in Round Rock TX.\n\nThe office was polite, pleasant and very helpful. The new technology is LIFE CHANGING! It allows me to hear CLEARLY again!\n\nThank you Molly!",
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"displayName": "Trevor Klemp"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T15:56:55.116445Z"
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"comment": "So far so good. Ms. Thrush is a great help and is very informational! Definitely my go-to place.",
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"comment": "My experience with NewSound Hearing in Round Rock has been wonderful. Both Molly and Pam great. Always professional and helpful. As reluctant as I was about seeking a solution to my hearing issues, I am extremely happy that I did so with Molly at NewSound Hearing.",
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"comment": "My experience with NewSound Hearing Centers in Round Rock, TX has been great. The ladies are professional and friendly. Molly conducted a thorough hearing test on my ears. She knew just what to do to enable me to hear good again. I kept having some problems with the sound but Molly took care of that. She knows what she is doing and she does it well. Pam works the front desk and she makes you feel welcome and she is friendly and has hot coffee and hot tea if you want to help yourself to it while you wait for your appointment time. These ladies are both awesome. I have felt at home in this office since my first visit. When I had my first visit, I could barely understand people talking to me. I could hear sound great but not distinguish words. Now I hear what people say to me. I highly recommend NewSound Hearing Centers in Round Rock, TX.",
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"comment": "Great visit! Very knowledgeable staff diagnosed my mother's hearing aid issue, replaced the part, cleaned her ears, and had us out the door in 10 minutes. My mother was crying on the way home because she was so happy to hear again! Thank you!",
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"comment": "Thank you, Mercy! Please let us know if you have any further questions.",
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"comment": "They were very friendly and knowledgeable. We arrived early. They took us straight in. They had a nice waiting room with coffee and tea.",
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"comment": "Thank you, David!",
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"comment": "From the first time that I walked into the New Sound Hearing Center office, I have been impressed with the friendliness of the staff and their concern to help me address my hearing loss. Molly Thrush was my hearing specialist and answered all of my questions while Pam Wallace handed all of the insurance (admin) related stuff for me. Both were quite patient with me with all of my questions and in explaining all of the options that are available to me. The hearing tests\/exams were quite comprehensive. Where this really pays dividends is when it comes to their ability to program the hearing aids to exactly what the individual needs. Molly\u2019s attention to detail was spot on. She showed me how I could \u201cfine tune\u201d my hearing aids (using the mobile phone app) to the environment I was in. It is really remarkable what adjustments that I can make to them which really helped me regain what I been missing from my hearing loss. The subsequent checks they do in the weeks after you get your new hearing aids was great. You can tell that they care about your hearing and want this experience to be a pleasant one. I look forward to working with then in the future for all of my hearing related needs.",
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"comment": "Cant find better customer service than Pam and Dr Billie provide.",
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"comment": "Dr. Billy Swift and her team have been exceptional and given considerate, and effective experience for me.",
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"displayName": "D Kelley"
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"reviewReply": {
"comment": "Thank you, Dave! We are happy to serve you and your family.",
"updateTime": "2017-02-14T16:27:39.349Z"
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"comment": "From the moment you walk in, you know you will have a pleasant experience. The entire staff took extra care of my father's warranty work on his hearing aid. Further they did a much needed air canal cleaning as well.\nGreat people and Oustanding Attitude.\nPam (admin) and Stephanie (audiology) are especially kind. Their patience with my elderly father is so much appreciated.\nThanks, Dave Kelley",
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"displayName": "Bob Flynn"
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"reviewReply": {
"comment": "Thank you for your review, Bob! We are happy you are now hearing your best!",
"updateTime": "2016-11-17T16:36:38.109Z"
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"comment": "Billie and Pam are awesome, they were quite helpful as hearing aids were new to me and very responsive to any issues that came up.",
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"displayName": "Brent A Moore"
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"comment": "Hi Brent! Thank you for your review. We are delighted to hear about your great experience and we wholeheartedly agree with you - Dr. Swift is truly a hearing health hero!",
"updateTime": "2016-09-23T14:58:08.651Z"
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"comment": "I had previously been sold a hearing aide by another company more interested in selling a product than getting me the right product & checking to insure the results. I cancelled that contract before it was delivered & decided to wait a couple of years.\n\n2 yrs later my father,100 yrs old, was visiting town & need to get an adjustment on his set. Just happened to pick New Sound Hearing at Town Center as it was the closest and got Dr. Billie Swift. She took the time to understand my father's problem, fix the product, & make sure the hearing aids were working properly, all at no charge to him & on product that was not under warranty.\n\nThat kind of dedication to the client, or in this case just someone needing some help, was the attitude I was looking for. Plus, the fact that she is a Doctor of Audiology, not just a trained technician, was all the motivation I needed.\n\nThe audio test included the standard tone test which showed the extent of my hearing loss which wasn't that great, but didn't do a lot to convince me of the need to immediately act to solve what I perceive as an inconvenient issue. However she also performed a test with me in a sound proof room, listening to her speaking various words through my headphones, with me repeating what I thought I heard. The errors I made more than convinced me.\n\nI thoroughly recommend & unreservedly endorse Dr. Billie Swift & the folks & products of New Sound Hearing. The aide & support I have received have been first rate, & the product is comfortable & works well, even in very difficult & noisy environments.\n\nP.S. She has continued to help my dad occasionally, &recently told him that the product he already has is about the best available for his situation.",
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"displayName": "DA Dad"
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"reviewReply": {
"comment": "Thank you for your review! We are so happy to hear you've had a great experience and are hearing the way you should. Please let us know if there is anything else we can do for you in the future!",
"updateTime": "2016-09-01T14:18:51.593Z"
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"comment": "I was very impressed with the level of knowledge and friendliness of the staff. I had cheaper hearing aids before but in this case, you really get what you pay for and already these are the hearing aids I should have gotten a long time ago. With the programming that can be done, it really is amazing what they can program these to do. And what they can mask out that has bothered me with prior hearing aids. These are my first set with this bunch, third set I have owned over the years and these are so much better than anything I have used before.",
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Staff are courteous and pleasant. A young gentleman there (sorry I didn't ask his name) was extremely knowledgeable and concerned about my loss of hearing. He optimized my hearing aid now I can understand speech. I highly recommend New Sound for your hearing improvement.
Jackie Evelyn, on GoogleThe staff at the Round Rock, Texas office are each one, superb! They are friendly, knowledgeable, helpful and more. It is a pleasure to go there.
Velma Ziehe, on GoogleI appreciated the testing completed and the fact that he took the time to discuss hearing aid options after he told me I was in the middle as far as getting hearing aids.
Dana Oaks, on GoogleJohn Underwood is very professional and caring. My appointment was so smooth with no stress whatsoever. Pam had everything ready so there was no waiting time!
Connie Fuller, on GoogleGreat people doing a great job.
Jim Deaton, on GoogleWent to Newsound and in about an hours time I discovered my mom had 70% hearing loss, had ear wax removed, and got the best hearing aides ordered with insurance. Great experience and staff
Stephen Boon, on GoogleExcellent and thorough evaluation by the staff
tom, on GoogleThey really seemed to care
coco sullivan, on GooglePrompt appointment, personable staff and top notch hearing. I am very comfortable with choosing New Sound for my hearing aids.
Gail Goyette, on GoogleEveryone was thoughtful, patient and helpful. They explained everything, answered all questions. Seemed knowledgeable while sharing my options. I entered with very noticable ringing, not even realizing how little I could hear, and yelling at everyone. Left hearing so much I had been missing, ringing still but more in the...
Martha Wade, on GoogleGreat business! The people were so nice.
Gwen Head, on Google
