James Underwood, HIS
Hearing Instrument Specialist
James Underwood is a Hearing Instrument Specialist in Round Rock, Texas. After graduating from the University of Texas Austin James started working as a hearing instrument specialist with his father. He ran his own clinic for many years in Pasadena, Texas. He has received the certification as a Board Certified Specialist with the International Hearing Society. He also served on the Texas Hearing Aid Association board.
James has 5 grandchildren living close to the Round Rock area, and knows the importance of hearing all the little giggles and sounds that they make. He likes to make that part of life possible for all the clients that come into the office. All the sounds of life usually connect us to one another, and that is why he enjoys helping people hear.
Dylan Bates
Hearing Instrument Specialist Trainee
My name is Dylan, and I grew in Blanco, Texas. I graduated from Texas A&M University in 2019. I spend my free time walking my dog around the lake, playing pickleball, and trying new restaurants in Austin. I have a passion for helping people find a better quality of life through personal connection and finding a solution. I love watching my patients gain confidence again!
Pam Wallace
Patient Care Coordinator
Pam Wallace is the Patient Care Coordinator for the Round Rock clinic. She is originally from Del Rio, TX and moved to Round Rock in 1994. Pam started working at NewSound Hearing in 2011 and was drawn to the profession because she enjoys helping people.
What Pam loves most about saving hearing lives is connecting people back to their world and their family and friends. Outside of saving hearing lives, Pam loves hobbies such as reading but most of all spending time with her family.
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