Our Staff

Molly Thrush, HIS

Molly Thrush, HIS

Hearing Instrument Specialist

Molly Thrush is the Hearing Instrument Specialist in Round Rock, Texas. She also serves as the Regional Clinic Leader in the central Texas area. Molly is originally from Nashville, Tennessee and attended the University of Mississippi. She was drawn to the hearing industry in college and she started working at New Sound right after graduating in 2015.

What Molly loves most about saving hearing lives is watching each patient transform as they are able to live a more fulfilling life once fit with hearing aids. When patients come back and tell her how they are able to hear their granddaughter or participate in activities again is extremely rewarding to her. Molly knows every patient has different needs and is excellent at finding a solution for everyone!

Outside of saving hearing lives, Molly loves traveling, hiking, cooking, visiting family, and playing with her French Bulldog, Lily!

Pam Wallace

Pam Wallace

Patient Services Coordinator

My name is Pam Wallace and I have lived in Round Rock for over 20 years with my husband, two lovely daughters, and dog Daisy. I am the Patient Services Coordinator for the NewSound Hearing office in Round Rock, Texas. I have had the pleasure of helping patients with NewSound Hearing since 2011. I will be the voice you hear when you call our office and I will be glad to help you with scheduling an appointment or helping with any questions you may have.

Customer Reviews

I worked with Molly and Pam. They are both super people and very easy to work with. We ended up having to call Starkey support and received help (through video chat). Dr. Burnet was able to make a few settings changes remotely. Then she walked us through how I can...

Calvin!, on Google

We came in without an appointment. The ladies working attended to us right away and fixed my mother's hearing aids and cleaned them in around 15 minutes at no charge. They are very friendly and will accommodate you if at all possible. Best place I've been in awhile. I would...

Rebecca Williams, on Google

On my second set of hearing aids with these folks. Not cheap but the quality is sure there over the cheaper hearing aids I had before from another place here in town. Molly is great to handle the technical side of things, Pam is very good to schedule and do...

Darrell Drybread, on Google

Molly Thrush is GREAT! Best customer service from whole staff! Also the hearing aids are wonderful. I’m hearing things I’d forgotten existed.

Rick Cornelius, on Google

I was hesitant to have my hearing tested but Molly made everything so easy. She guided me each step of the way and put me very much at ease. Check in was very easy and I was seen right at my appointment time. It's nice to know the staff took...

Carol Ryan, on Google

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