Our Staff

Molly Thrush, HIS

Molly Thrush, HIS

Hearing Instrument Specialist

Molly Thrush is the Hearing Instrument Specialist in Round Rock, Texas. She also serves as the Regional Clinic Leader in the central Texas area. Molly is originally from Nashville, Tennessee and attended the University of Mississippi. She was drawn to the hearing industry in college and she started working at New Sound right after graduating in 2015.

What Molly loves most about saving hearing lives is watching each patient transform as they are able to live a more fulfilling life once fit with hearing aids. When patients come back and tell her how they are able to hear their granddaughter or participate in activities again is extremely rewarding to her. Molly knows every patient has different needs and is excellent at finding a solution for everyone!

Outside of saving hearing lives, Molly loves traveling, hiking, cooking, visiting family, and playing with her French Bulldog, Lily!

James Underwood, HIS

James Underwood, HIS

Hearing Instrument Specialist

James Underwood is a Hearing Instrument Specialist in Round Rock, Texas. After graduating from the University of Texas Austin James started working as a hearing instrument specialist with his father. He ran his own clinic for many years in Pasadena, Texas. He has received the certification as a Board Certified Specialist with the International Hearing Society. He also served on the Texas Hearing Aid Association board.

James has 5 grandchildren living close to the Round Rock area, and knows the importance of hearing all the little giggles and sounds that they make. He likes to make that part of life possible for all the clients that come into the office. All the sounds of life usually connect us to one another, and that is why he enjoys helping people hear.

Dylan Bates, HIS Trainee

Dylan Bates, HIS Trainee

Hearing Instrument Specialist Trainee

Bio coming soon.

Elizabeth Murphey

Elizabeth Murphey

Audio Tech

Bio coming soon.

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Customer Reviews

Amazing customer service. They went above and beyond trying to help me out. I highly recommend them.

DJ Olsson, on Google

It was a very nicr and pleasant visit. Staff were knowledgeable and professional and very helpful. Thank you for being there and caring!

Vincent Ruffolo, on Google

Friendly service, very understanding, listens to concerns about Hearing. Answers all questions. Very satisfied customer. My sister is 91 years old and very leery about making large purchases but she is very pleased with her hearing aids and the support she got while choosing the hearing aids.

LYNDA DAVIS, on Google

The visit was quick and efficient. I arrived a few minutes before my appointment time and went right in. The staff were very pleasant and attentive. Molly was a great help and explained everything to me in great detail. She helped with the right hearing aid and explained to me...

Peter Aleman, on Google

I had an amazing experience with James at New Sound. One of my hearing aids quit functioning & he fixed it in minutes. Then he took the time to retest my hearing and made fabulous adjustments after the check. He also set up the app for me so I could...

christy martinez de escobar, on Google

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