What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

We have had to re-schedule because of conflicting family appointments and they were very hospitable and helped us out. The office staff is great, the Dr is awesome! She was able to get us a really good deal on our hearing aids and saved us a lot of $$$ for...

Enola Bowers, on Google

The staff is first rate and worked me in without an appointment. They cleaned my ears and hearing aids and tweaked my instrument. Molly remembered me and make me feel like an old friend. This is typical of the service I have experienced. She is the best.

gary james, on Google

New Sound hearing is excellent! They always do a complete and thorough job and make sure all of my concerns are met. I highly recommend New Sound Hearing Aid Center!

Lauris Blackwell, on Google

I was very impressed with the information shared with me about hearing loss and it’s effect on the brain. Everyone was very competent and efficient. They shared info throughout the complete process. I’m very pleased so far with my new hearing aid.

Rita Hodde, on Google

Very good at their job. Dr. Thrush is extremely outgoing. Knows her job. Great bedside manner so to speak. Patient Services Coordinator Pam Wallace greats you with a smile. You can tell even from under the ask. Today I had a vey hard time getting to my car because my...

David Duel, on Google

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