What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

On my second set of hearing aids with these folks. Not cheap but the quality is sure there over the cheaper hearing aids I had before from another place here in town. Molly is great to handle the technical side of things, Pam is very good to schedule and do...

Darrell Drybread, on Google

I was hesitant to have my hearing tested but Molly made everything so easy. She guided me each step of the way and put me very much at ease. Check in was very easy and I was seen right at my appointment time. It's nice to know the staff took...

Carol Ryan, on Google

I had an awesome experience, I was treated very well and no waiting. They explained everything and welcomed question. They are evry professional and I would recommend this to everyone.

William Torres, on Google

I've had extremely good luck with Molly Thrush and the staff at NewSound and would highly recommend their services to anyone with hearing problems. Their support and service of my hearing aids and other devices is very good.

Gayle Berry, on Google

Have been going there since Billie Swift was the Hearing Aid Specialist, Then Molly took her place and Molly has been great, of course so is Pam, Since Molly knows me so well, I would never go to another Hearing Aid Facility.Take care Molly, see you in December.O.B.T.W, time for...

Hector Martinez, on Google

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